Something went wrong
with your purchase?
They have your money. Let's figure out what happened.
Organize your evidence, understand your options, and prepare your next step — all in one place.
Refund Pending After Return Pickup
Item picked up on 15 Aug; promised refund deadline of 18 Aug elapsed without bank credit.
Follow up with Amazon Grievance Officer citing Rule 5(3) mandatory 48-hour acknowledgment.
The evidence is everywhere.
Your order is in one place. Your payment is somewhere else. The support conversation is buried in a chat. When online orders go wrong, everything is disconnected.
UPI Debit Screenshot
Shows ₹4,999 debited, Bank UTR number, but no item name or seller GSTIN details.
Expired Support Transcript
Bot promised refund in 3 days, then closed the session. Chat history disappears from app.
Tax Invoice PDF
Buried in your inbox with order numbers, but disconnected from delivery tracking and pickup slips.
Unboxing & Defect Photos
Photos showing cracked seal or wrong model, but rejected by frontline agents for lack of context.
Return Pickup AWB
Physical thermal paper receipt given by delivery agent at doorstep, easy to misplace.
Disputiq brings it together.
Connect your scattered receipts, chats, and courier slips into one structured, audit-ready case file.
From scattered evidence to one clear case.
12 Aug Order → 14 Aug Delivery → 15 Aug Return → 18 Aug Overdue verified with source tags.
Tax Invoice, Bank UTR 622419284102, and ATS AWB Courier Pickup Slip indexed as formal exhibits.
Pre-compiled legal notice addressed to Amazon Resident Grievance Officer with 48h deadline.
Downloadable PDF Case File ready for National Consumer Helpline (NCH 1915) or e-Daakhil filing.
From scattered evidence
to a clearer next step.
Tell us what happened
Explain the dispute in plain words. Whether a refund is overdue, an item arrived broken, or a return was rejected, start with your account of events.
Drop your evidence
Upload invoices, UPI debit receipts, support chat transcripts, unboxing photos, and courier return slips into the central Evidence Inbox.
Disputiq organizes it
Our engine extracts order IDs, transaction amounts, and timestamps to construct an undisputed, chronological case timeline.
Understand your case
See your objective Case Readiness score (0–100%), identify missing proof, and review categorized communications in one place.
Know what to do next
Receive recommended next actions and generate pre-filled formal notices for designated Resident Grievance Officers under Rule 5(3).
Build your case from what you already have.
Disputiq extracts facts directly from your original files and cites the source for every event on the timeline. We clearly distinguish between original documents and extracted metadata.
So, what should you do next?
Your refund was previously promised for 18 August, but hasn't been credited.
Recommended Step: Follow up with Amazon's designated Resident Grievance Officer under Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020. Reference your return pickup AWB and Bank UTR proof.
Built to help you understand,
not to make promises.
Disputiq is a documentation and consumer-assistance tool. We believe in total transparency regarding what our system does and what it does not do.
Your documents and dispute details remain strictly your property. In compliance with data privacy regulations, you can download or delete your entire case file at any time.
Every timeline date, order number, and complaint draft is extracted transparently. You review, edit, and approve all drafts before anything is copied or sent.
Disputiq is NOT a law firm and does not promise refunds, compensation, or dispute wins. We help you present organized, verifiable facts to statutory desks.
We link directly to official Indian government portals: National Consumer Helpline (NCH 1915), e-Daakhil digital court filing, and Dept. of Consumer Affairs rules.
Supported digital platforms in India
Pre-configured grievance escalation contacts under the Consumer Protection (E-Commerce) Rules, 2020:
Amazon India
Flipkart
Meesho
Myntra
Swiggy
Zomato
Blinkit
Zepto
Questions & Answers
Let's figure out what happened.
Organize your evidence. Understand your options. Know what to do next.